WordPress is the most popular content management system on the internet for good reason. Managing to combine incredible power and versatility with a clean and simple user experience, WordPress is a great choice for everyone from the beginner up to the accomplished developer.
While it is designed to be approachable for the new user, there are bound to be occasions when support is required. Whether it is solving a persistent problem on the site or implementing a new feature that just doesn’t want to work, having support available can help the WordPress site owner or manager continue to make progress and bring their vision to life.
For that, WordPress support services are the way to go. By having a subscription or membership in place with a trusted support service, a site manager can quickly and easily get the help they need to perform maintenance, solve problems, and just keep the site running properly overall. If you have a WordPress site and have been thinking about securing some help to make sure it lives up to its potential, take a moment to review the list of the seven best WordPress support services below.
To get started, we are going to take a look at WP Rooster. This is an established WordPress support company with a long history in the industry and a variety of services available.
Maintaining a subscription with WP Rooster is a good way to ensure that your site remains in proper working order day after day. At the lowest membership level, which is called Standard, you’ll enjoy the fundamental services that you’ll see offered by most – if not all – WordPress support services companies. That includes things like running daily backups and weekly updates, monitoring the uptime of the site, and offering emergency support around the clock for when something goes wrong unexpectedly.
If you choose to upgrade to one of the higher tiers – Advanced or Professional – you’ll gain access to even more services for your investment. One of the most interesting of these additional services is unlimited content editing. This is something not offered by many support services businesses, so it might be a nice extra that could swing you in this direction. The content editing service includes formatting blog posts, fixing anything that breaks along the way, and even tweaking plugin settings to make sure your content looks good on the page and works properly for your users. This is the service we currently use on GearMoose, and can attest to their amazing support.
- 24/7 WordPress Support
- Ongoing Maintenance
- Speed Optimization
- Security Optimization
- Unlimited Content Editing
- Uptime Monitoring
- Standard – $139/Month
- Advanced – $249/Month
- Professional – $459/Month
One of the first things you’ll notice about FixRunner is that it offers some of the lowest prices on our list. For the site owner or operator on a tight budget, FixRunner is an appealing way to get the core services that are needed without paying for any additional fluff. If you aren’t looking for a membership to a WordPress support services platform, you can also use FixRunner for one-time help at an affordable rate per 30 minutes of assistance.
Even at the lowest membership level of Premium, you’ll still enjoy a nice list of services that are included for a modest price. Those include running WordPress, plug-in, and theme updates, as well as taking cloud backups. You’ll have the option to use the email and chat support features, and uptime monitoring is included, as well.
While upgrading to a higher service level does get you a few additional features, it’s mostly a matter of adding to the volume of support you can use during the month. Those at the bottom membership tier are limited to 90 minutes of support overall for the month, while the top membership tier affords you a full four hours of help.
- WP Beginners Service
- Maintenance and Backups
- Custom Development
- WordPress Fixes
- Premium – $69/month
- Rocket – $99/month
- Advance – $179/month
Maintainn has been one of the leading providers in this space and has a long list of clients to its credit. As with many of the other options in this market, there are three tiers of membership available through Maintainn, and pricing comes in roughly in line with the rest of the competition.
The lowest tier option, known as Core, lives up to its name as it only offers the basic services that you would want to have in place for your site. It will provide you with weekly updates on the health of your site, around-the-clock security monitoring, and daily backups. Upgrading to a higher membership package will open up many more types of support, including help specifically for e-commerce sites, uptime monitoring, and staging updates.
If there is a drawback to note with regard to Maintainn it is the limited hours that the support team is available. Support is limited to a traditional 9 AM to 5 PM EST window, and only during weekdays. So, if you were to submit a ticket on Friday night, for example, you’d need to wait until Monday to get the help you requested. This won’t be an issue for all site owners but it is something to keep in mind.
- Weekly Updates
- 24/7 Security Monitoring
- Hacked Site Repair
- Offsite Backups
- Core – $99/month
- Plus – $299/month
- Advanced – $499/month
If you would like to be able to customize the types of services you receive from a WordPress support services company, take a look at the structure that WP Maintainer offers its customers.
As a starting point, you can subscribe to the basic WordPress Maintenance plan, which will offer you services like WordPress core and plugin updates, ongoing site backups, security monitoring with Securi, and more. These are the types of services that are offered by most of the companies on this list, and you’d be getting them for a very comparable rate to the rest of the providers.
From that foundation, you have the option to add on a couple of other services for a reasonable monthly rate. One is a Performance package that features things like image optimization, combining files, and cutting down on HTTP requests. In a time when site speed is perhaps more important than ever, this set of features may be desirable to many site owners. Also, another upgrade option is for a Security Firewall that will put a number of robust protections in place for your site, as well as add a Content Delivery Network for even more speed optimization.
- Updates & Backups
- On-Demand Site Support
- Security & Protection
- Performance & Optimization
- WordPress Maintenance – $99/month
- Performance Optimization – Add $49/month
- Security Firewall – Add $49/month
Working with WP Buffs for your WordPress support services needs will allow you to tap into one of the biggest collections of services that we have seen on this list. The services they offer will sound familiar from our previous entries, including running updates on the various parts of the site, managing security, and offering 24/7 emergency support.
One of the things that set WP Buffs apart from some of the other options is the number of pricing tiers that are offered. You can pick from five different membership levels, so it’s easy to land somewhere that fits both your needs and your budget. The pricing page on the WP Buffs includes a detailed chart to highlight the various services that are included at each of the levels, so taking a moment to review that before making your selection is recommended.
Another interesting option through WP Buffs is the ability to white-label their services in order to serve your clients. If you maintain sites for a variety of clients and would like to present a clean, professional support system as part of your brand, WP Buffs offers plans to make that happen.
- 24/7 Website Edits
- Emergency 24/7 Support
- Ongoing Security
- Website Backups
- Maintain – $79/month
- Protect – $159/month
- Perform – $219/month
- Custom – $347/month
- Custom Pro – $447/month
With FixMyWP, we have a different type of service than what we have seen so far on the list. In addition to providing support, FixMyWP is also focused on providing site hosting. If you happen to be looking for a new home for your site, or if you are just getting started with a new site, you may want to purchase one of their hosting and maintenance plans to serve your site to the world while getting the maintenance help you need.
There are plans available for hosting a single site or hosting multiple sites. Some of the included features with those plans are allotted WP assistance time each month, daily site backups, page speed optimization, WordPress updates, email accounts, uptime monitoring, and 24-hour ticket support. Also, members will get a discount on additional hourly work that is purchased from FixMyWP.
In addition to the membership plans, you can also request the help of FixMyWP for specific issues that you are facing on your site. For example, if you are having trouble with a plugin that just isn’t working right for your needs, or your site has been hacked, you can request a quote to have those specific problems dealt with quickly and easily.
- WordPress Site Hosting and Maintenance
- Weekly Updates
- One-off Fixes for Security, Theme, and Plugin Issues
- Single-Site Hosting & Maintenance – $40/month
- Multi-Site Hosting & Maintenance – $120/month
The WP Butler
The WP Butler is another support services company that offers a range of plans for various site owners to consider. Perhaps the standout feature of this platform is the low price associated with its Basics plan – this is one of the lowest prices you will see in the industry from a service that tends to your site month after month. You won’t get any bells and whistles with this plan, but you will have essential maintenance performed to keep your site backed up, clean, and ready for your users.
Of course, you can add to the features that you get to use simply by paying for a higher tier in their pricing structure. Upgrading your plan will give you development time on retainer each month, more frequent updates and backups, uptime monitoring service, and much more.
This is another service that offers one-off project work that you could choose to hire them for without purchasing a subscription. Some of the types of services that are offered include security assessments, caching and speed improvements, a site audit, or transferring your site to a new host.
- Weekly Backups and Updates
- Emergency Site Restoration
- Security Plugin Configuration
- Development Time on Retainer (for some plans)
- The Basics – $39/month
- The Solopreneur – $69/month
- The Small Business – $129/month
- The Company – $299/month
- The Enterprise – $599/month
Choosing a WordPress support services company isn’t so much about picking which one is best as it is about picking the one that is the right fit for your needs. Make a list of the services you want to receive each month and then find the provider that is going to cover that list for a price that fits in your budget.
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